Icecom

Icecom VIP (Information and feedback system)

No more inefficiency, no more busy customers waiting on the phone queue!

Icecom creates the tools which facilitates the work. This leaves more time for employees, and they can concentrate on their core work and can get rid of the tasks that can be handled with the new technology.

Icecom VIP is an automatised solution for informing of companies’ and public sector’s maintenance situations, collecting customer feedback, handling call back requests and voice mail, and alerting on call personnel automatically. Due to its web technology based user interface the Icecom VIP is easily adaptable to suit the needs of different organisations and environments.

Road maintenance - Quality customer service, speedy alerts!

Icecom VIP’s versatile call menu enables quality service to customers enquiring about maintenance situations without customer service personnel.

The customer can receive accurate information through recorded announcements of possible maintenance work and schedules when ever he wants without waiting time. When the caller wishes to receive personal service, the call can be transferred to customer service personnel. Call back requests and voice mail can also be directed automatically to the right person, which ensures both good customer service and efficient use of the customer service personnel’s time. Icecom VIP saves your time, customers' time and at the end creates cost savings!

You can concentrate on your core business, we will give You the time. Spare with us!

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